How do I get my IMEI number?
Turn on the telephone you wish to unlock, and dial *#06# from the keypad. The IMEI number will be displayed on the screen.

Do I have to call from the phone I am trying to unlock?
No! You can call from any telephone, as long as you have noted down the details of the mobile you wish to unlock.

How exactly do I enter the code obtained from your line?
Turn off your phone and take out the SIM card. Turn the phone back on and enter the code.

The code I've been given contains letters - how do I enter these?
+ - Push * twice
P - Push * three times
W - Push * four times
# - The # key!

How many attempts do I get to unlock the phone?
You have 5 attempts to enter the code, so please dial carefully!
If you enter the code incorrectly five times your phone must be unlocked via a cable. This is not a service we presently offer. The phone will continue to work as before with the network it is locked to.

How long is the call likely to last?
The average call is around four minutes, but obviously this will vary depending on how quickly you enter your telephone's details. Calls are automatically disconnected after 13 minutes.

How can I contact you?
If you have followed the instructions given on the line and are unable to unlock your phone, please send an email to support@instant-mobile-unlocking.co.uk with the following details:

• Time of your call
• Telephone number of the line you called from
• The model of your phone
• Your phone's IMEI number
• The network your mobile is locked to

We aim to respond to all support requests within two working days.